To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging within 14 days of delivery. To start a return, you can contact us and we will advise on how to start the process.

You can always contact us with any return question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We check over every piece before it is offered for sale however as many items are over 100 years old there will inevitably be signs of wear and tear on various items. Look to photographs for more information and if you require any more information please get in contact.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Terms & Conditions

By Browsing the facilities on this site you herby acknowledge that you have understood these terms and conditions.
Our policy's are very simple do not miss use our facility's in any manner
All our images and media are copy written to this site and should not be taken or used in anywhere 
unless permission is granted Through www.wildroseandwillow.com.

1.1 Secure Online Shopping
online security is very important when shopping in online stores we do not take any responsibly over computer account login fraud it is your responsibly to close a browser or log out of a computer when you have finished shopping.

1.2 Payment Methods  
Buying products on WildRoseAndWillow always goes through paypal.
Only membership and products on WildRoseAndWillow will need you to use your card details directly 

and your information is stored only with WildRoseAndWillow, no information will be passed on to any third party company. "WildRoseAndWillow IS NOW SSL CERTIFIED payments are taken through Shopify payment portals such as paypal". 

1.3 Links to other Websites 
We do have links to other websites these links are mainly advertising and we do not take any responsibility for any faults when you click them as soon as you click on the link you are dealing with Google Adsense and the company their advertising.
however if there are problems with links on our website, linking to a different page on our website you may query this on our contact us page.

1.4 Changes 
Changes on our website should be regular especially with our products and services 
at sometimes of the year we might bring back some old changes
however if some changes cannot be brought back and you have queries on it
you would have to use our contact us page to speak to a representative of our customer service team.

1.5 Language 
We do not use any other language other than English on our website.
English language is the only language offered for the conclusion of a Contract.
However the website has a translate facility that offers a international use of the website hence why we have a .com domain. Please note that all invoices contracts & legislation will be drafted & sent in English.

1.6 Cookies 
A cookie is a small file that asks permission to be placed on your computers hard drive.
Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website. Cookies all web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preference.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which pages you do not. A cookie in no way gives us access to your computer or any information about you, other then the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

1.7 GDPR

In 2018, the European Union enacted new legislation to protect its citizens’ personal data potentially affecting every consumer brand worldwide.

We take your information & data very seriously here at Wildroseandwillow and have GDPR legislation in place this means your data is securely handled with care and shredded once the time frame of orders are completed. 

We may collect the following information about you:

• your name, age/date of birth and gender;
• your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
• purchases and orders made by you;
• your social media handles;
• your online browsing activities on any of our websites including what items you store in your shopping bag;
• your password(s);
• information about the device you use to browse our websites including the IP address and the device type;
• when you make a purchase or place an order with us, your payment card details;
• your communication and marketing preferences;
• your interests, preferences, feedback and competition and survey responses;
• your location;
• your correspondence and communications with us; and
• other publicly available personal data, including any which you have shared via a public platform (such as Instagram, YouTube, Twitter or public Facebook page).

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Notice. Some personal data are collected directly, for example when you set up an online account on our websites, or send an email to our Customer Relations team. Other personal data are collected indirectly, for example, when you browse our websites or undertake online shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

We may anonymise and aggregate personal data for insight and research but this will not identify anyone.

Our websites are not intended for children and we do not knowingly collect data relating to children.

What you can do to keep your information safe:

You should always be cautious when sharing your personal data. No one from our company will ever ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from WildRoseAndWillow asking you to do so, please ignore it and do not respond. You can contacts us to clarify.

1.8 Intellectual Property 

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content appearing on this Website shall remain at all times on this website and nowhere else wildroseandwillow is a registered Domain Name/website owned by the founder "Rosalyn Mulrooney".

1.9 Events Outside Our Control 
We do not take any responsibly on failure to perform, or delay in performance during a (“Force Majeure Event”) these event are out of our jurisdiction and we would not a have any control or responsibly over these matters such as:
any act, event non-happening omission or accident beyond our reasonable control and includes in particular (without limit at strikes, lock-outs or other industrial action; Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war Fire,explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster,
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, Impossibility of the use of public or private telecommunications networks,The acts, decrees, legislation, regulations or restrictions of any government.
We will not be kept responsible for any of these cases 
and 
we do not off any compensations for any of these (“Force Majeure Events”).

2.0 Governing Law 
Our terms & Conditions shall be governed by and construed in accordance with English law and by you using this website You hereby submit to the exclusive jurisdiction of the English courts. We can a may use your personal details or prof of purchase in  court in case of any lawsuit accusations.

2.1 Disclaimer for Jewellery

We check over every piece before it is offered for sale however as many items are over 100 years old there will inevitably be signs of wear and tear on various items. Look to photographs for more information and if you require any more information please get in contact.

Privacy Policy 

Title, First Name, Surname, Company Name, Job Title, Department, Direct Telephone, Direct Fax, Email, Website, Home Address, Business Address, Post Code, VAT Number, Company Registration Number, Date of Birth and other information relevant to customer surveys and or offers, discounts and promotions. we hold these information under the data protection act 1998. we do not allow any third party companies to have access to this data.

This privacy policy sets out how Wild Rose and Willow uses and protects any information that you give us while using this website. Our privacy policy goes a long way to ensure your privacy and explains how we collect information about you, how we will use this information and how we ensure that your information stays secure. Wild Rose and Willow reserves the right to change this policy from time to time so please revisit here now and again.

We may collect he following information; name, contact information including email address and telephone number and preferences. If you choose to provide us with any personal information we only use it to communicate with you about any questions you ask, purchases you make, process orders you place and to update you with order statuses, confirmation and to to provide you with a better service.

Wild Rose and Willow is hosted on Shopify Inc. which provides us with an online e-commerce platform to sell our products and services to you. Your data is stored though Shopify's data storage, databases and the general Shopify application which is on a secure server behind a firewall.

We do not have access or store credit card details – all transactions are strictly confidential and processed using our Shopify's payment gateway and their secure and trusted systems. Shopify use Payment Card Industry Data Security Standard (PCI-DSS) which is behind a firewall and encrypted service.

For more information please read Shopify's Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).